From top down, First Student has highly trained personnel that have the sole purpose of taking care of the students’, families’ and the school’s needs.” For customer services call 0845 602 0156. If you want to give us feedback, you can do it quickly and easily at Tellfirstbus.com . Find 35 listings related to First Student in Bristol on YP.com. We aim to provide the best service possible, but occasionally we fall below the high standards we set ourselves. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. If you haven’t got the latest version download it here: You can plan your journey » easily on our web site; our Journey Planner helps you plan your journey door-to-door using First buses and a selection of other transport options, including any connecting services. Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. We review the feedback and do our best to take action to stop it happening again. Find out more information about Lawrence Hill Depot Open Day ; On Saturday 19th August, Bus operator First West of England will host a combined community open day and recruitment event at its Lawrence Hill Depot between 11am and 3pm, giving anyone who’s interested an exclusive peek behind the scenes of a working bus depot and encourage people to consider a career with the company. If you use a mobility scooter, we will need to approve your scooter (because mobility scooters vary in size) and be happy to issue you with a permit for travel before you will be allowed to bring it on board our buses, so please follow the approval steps provided on our Bus Accessibility Page. First Student - http://www.firststudentinc.com/contact, First Transit - http://www.firsttransit.com/contact-us, Greyhound - http://www.greyhound.com/en/contactus.aspx, First Bus - https://www.firstgroup.com/contact-us, FirstGroup plc You can download the Extra Help cards here >>. This will help us to access any CCTV on the bus more quickly which may help with any investigation. Have you been happy with your website experience? Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. You can use this form to: Check the status of a Penalty Charge Notice appeal; Find out a Penalty Charge Notice number or details THE BIGGEST STORIES ACROSS BRISTOL IN YOUR INBOX. Find 9 listings related to First Student Bus Company in Bristol on YP.com. We will always try to make sure that you only need to contact us once to resolve your issue but if we need to investigate, we will work hard to get a response to you within 7 days. Plan a journey, buy a great value mobile ticket (mTicket) or check when your bus is due with live updates – you can do all this and more with the First Bus App making bus travel even easier. Our drivers collect property left on our buses and take it back to the depot to be registered. Sign up to receive latest Group news and updates by email, 2018/19 remuneration disclosure clarification, Update statement in response to GM/AGM 2019 vote, Being the partner of choice for low- and zero-emission transport, Skip to first level navigation [Access key N], Skip to second level navigation [Access key L], http://www.greyhound.com/en/contactus.aspx, https//www.avantiwestcoast.co.uk/help/contact-us, https://www.gwr.com/help-and-support/contact, https://www.hulltrains.co.uk/customer-services/, https://www.southwesternrailway.com/contact-and-help/contact-us, https://www.tpexpress.co.uk/help/contact-us, FirstGroup plc Modern Slavery and Human Trafficking Statement 2020. If you can’t find the information you need within these FAQs, then you can contact us directly and we’ll try to help. food) or if it’s a debit or credit card. You can call us on 0345 646 0707. We will get back to you as soon as we can but please be aware that for lost property enquiries our response time is usually within 3 working days for all other enquiries this could take up to 14 days. For technical support, please contact the mTickets customer service team: ... which can be found at the Long Ashton park and ride site, Bristol bus station and the Bristol Tourist Information office. Hengrove Bus Depot First Group's main bus depot in the south of Bristol. If you have experienced an incident with one of our buses, then please make a note of the bus number which is a 5 digit number and can be found on the front and back of our buses and near the driver inside the bus. Please look at our frequently asked questions below, you should be able to find what you need here. We take our responsibilities as a public transport operator very seriously at First and we pride ourself on the work that we do with the community. Find out more ⇒. It is possible that the bus you intended to catch was full or that our driver might not have seen you. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. Get exact location, phone numbers, hours of operation, and bus schedules from Greyhound. Card payments can sometimes be declined because of an issue with your bank's systems; the fault could be with your card issuer. If you lose your property on one of our buses please call customer services on 0345 646 0707 between 9am and 5pm Monday to Friday (excluding Public Holidays) or complete the online registration form at www. Find out moreAberdeen customersDoncaster customers. Fax Number. We’ll listen to you and do everything we can to put things right. For more information please visit our ticket gifting page. For supplier accounts payable queries, please contact: Accounts payable team (01224) 629500 (option 1). Our staffs work together as a team. PLAN YOUR JOURNEY With our door to door route planner you can check your quickest route to work or plan a new adventure and help you to get around at the weekend. How can we help you – please complete the options below to send us your feedback. Select your local area from the drop down menu below to get started. University of Bristol - Staff and Student Travel Offers, Coronavirus - COVID19: Service information, Children's activities during COVID-19 lockdown, dedicated pages for our First Bus App so please click here », a dedicated page for mTickets so please click here ». If this is an ongoing problem then please do let us know by going to tellfirstbus.com » and give us feedback – it will only take 2 minutes. Transactions at the Credit Union's ATMs using your Credit Union card are free. If no one claims it within 24 hours of it being taken to the depot, or if the bank asks us to, we will securely destroy it to protect the owner from risk of fraud. Your payment request may have been declined by your card issuer. If you’re concerned about the well-being of a child contact the First Response Team on 0117 903 6444 When our offices are closed call the Emergency Duty Team on 01454 615 165. 76 (Direction: Cribbs Causeway) is operational during everyday. We are constantly monitoring/reviewing our network to reflect changing travel patterns and demands from our customers and we never change a route or timetable unnecessarily. We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. Additional information: 76 has 66 stations and the total trip duration for this route is approximately 81 minutes. 860-583-0743. 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