Remember the days when stopping at a garage meant someone came to your pump? I do not use scanners because I know that I would always forget to scan some items, so I would always want my shopping checked afterwards, just to be sure I wasn't inadvertently shop-lifting. It usually goes well but sometimes not. How do I … On the appointed delivery date we received a text stating "Sainsbury's have cancelled your order". Here's how to shop smarter. Questions about Sainsbury's Smart Shop app (1 Post) Add message | Report. If they want my money they can b****y well work for it.Sainsburys lost a sale of about £100 this afternoon because the shop is so chaotic we went to Morrisons instead. I always have problems and have to wait for a person to come to my rescue.Contradiction? Only to find we are selected for 'rescan' - they do it again. Just scan, bag and go, it couldn't be easier! Our Waitrose doesn't have scanners suitable for trolleys full, moremfor baskets or just a few items. I prefer to use my computer to shop. You have a hand-held scanner and take it round the shop, scanning each item before placing it in your own bag. grannyticktock what’s the difference between the two? I seem to remember one of the store assistants saying something about turning of my data, whatever that means, https://help.sainsburys.co.uk/help/products/smartshop-faq. I've read the FAQs on the Sainsbury's website but I'm still a … As you take each item off the shelf, you scan it and put it into your own shopping bag as you walk round. If your email address isn't recognised or you're locked out of your account, please contact us and a member of our team will be happy to help. Like the interaction with people on till. Simply register using the tablet attached to the SmartShop wall in-store. It came up for a partial rescan and the assistant said I had not scanned an item so a full scan was needed. I don’t want people to lose their jobs.2. It means you don't have to unload your trolley and then pack it all up again, because your packing is done as you walk round the shop. The supermarket has rolled out its contactless payment scheme following a successful trial. Feel tainted by the whole experience. I’ve scanned in Waitrose for 20 + years and wouldn’t shop anywhere else . What do I do if I get a new Nectar card? However, I was confused with how it was ordering the items I entered (see image above), and think a nice extra would be to allow you to group items together by category (e.g. 1 Download the app or register in store at the handset wall — you’ll need your Nectar card handy. The new way to shop at Sainsbury's, just scan, bag and go, it couldn't be easier Want to be part of the future of shopping? Want to be part of the future of shopping? COVID-19: All four major supermarket chains to enforce mask wearing in shops. Once you’ve selected your method, all you need to do is shop, scan and bag your products then skip the queues and pay instantly by heading towards our SmartShop checkouts when you’re done. It's not that I need, it's a degree in technology. My only purpose to visit Sainsbury in BEACONSFIELD today was to process my child's prescription where the … Search as I move the map. The moves come after the vaccines minister said there were concerns about behaviour in stores. A forum to discuss all things Wigan by Wiganers, for Wiganers. I always include Sainsburys unsmoked bacon in my grocery delivery and added extra during December for making the pigs in blankets. It’s the first time a major supermarket has launched a checkout-free shop … A checkout-free Sainsbury's branch has reinstalled its tills after just three months because customers chose to queue at the helpdesk to pay in the traditional way, rather than use the app. Sainsburys - Smart Shop. You take a hand-held gadget when you enter the store. That caused a problem as they have different stock numbers !,! You can create a shopping list on the app, which is a nice way to tie in the entire shopping experience into one place. Sainsbury's added it was working hard "to get back to … At least with the assisted tills l could place my few things on the belt and someone would pack them into my bag at the other end and even hang my bag on the special hooks on the rear of my chair if asked nicely. Love to shop but can’t stand the queues? Be part of the new way to shop at Sainsbury’s - all you have to do is scan, bag and go! This, of course, causes friction which is what till-free stores are designed to avoid, so it is imperative to handle this in a streamlined manner. Cookie Preference Centre . Actor Laurence Fox, 42, has urged his 239,000 Twitter followers to boycott Sainsbury's supermarkets over its support of Black History Month until they 'address their segregationist policies' Far less chance of accidental theft. Alone in lockdown? No way to email customer service, Sainsburys are failing to take responsibility in every regard, completely ignorant to the customer. They scanned 7 random items and one of them came back saying I hadn’t scanned it. People who need to work as the pension age has increased, young people need the work to pay for Uni and so on. If you've changed to a new Nectar card, please call our Customer Careline on 0800 234 6434. !,,And every now and then they check 9 items in your basket. How will people cope when there are no more tills and everything is self-scan? Just downloaded this in the hope it'll make the food shop a bit easier this week. I'll only shop where they have them. ‎Read reviews, compare customer ratings, see screenshots and learn more about Sainsbury's SmartShop. I refuse to use scanners in supermarkets. Sainsburys are also sourcing food from China where production and quality control standards are non-existent. Stay in touch with our newsletter. I am having problems with the website. Re: Sainsbury Smart Shop by Lolly on Sun 06 Sep 2020, 12:07 pm The app is so you can select your products in the shop scan them with your phone put it straight into your shopping bag then at the end of your shop you go to the smart till and pay. In an email to customers, the retailer said that the newly refreshed mobile offering includes in-app shopping lists, and a feature which means it remembers what has been scanned even if the app closes mid shop. Our teams are constantly working hard to bring new convenient shopping experiences to customers and we’re delighted to be the first grocery retailer in the UK to offer customers the ability to shop checkout-free. I prefer to order online anyway for most things so won't notice the difference. Anybody who uses Nectar card will know how frustrating it can be when you go to log on to your online account and can't remember your customer number. I can use the self scan. Sainsbury’s is incentivising customers to use its SmartShop app by rewarding them with five times their normal Nectar points. It’s years since I did a big shop at a supermarket., and reading this thread I don’t think I’m missing much. Sainsbury's rolls out Smart Shops amid slowdown in grocery sales. There are still jobs being kept to do this, both in the picker who gathers the goods together, and the delivery drivers who are soo good at delivering it to my door. Learn more about what each cookie category does and choose your settings (toggle right to opt in or left to opt out). Enforce mask wearing in shops complained but got dismissive apathetic emailed rejection and a £10 voucher to at... Few shops we have used Smart shop - shopping with fear and loathing 71.: all four major supermarket chains to enforce sainsbury's smart shop problems wearing in shops of crowds and queues baskets just. To discuss all things Wigan by Wiganers, for some reason the app isnt/wasnt connecting the... Clothing to homewares, electricals and more pigs in blankets clear attempt to get us to 'do all! Cope when there are no more tills and everything is self-scan more to see... much easier they them... When stopping at a garage meant someone came to your pump a hand-held gadget when enter! 'S have cancelled your order '' s the first time a major supermarket chains to enforce wearing! I like interacting with a human being is when something has gone wrong - you feel an. What do I do if I had not scanned one twice s is playing catch up checkout staff faffing... Of things - but its training us not to care about people our customer Careline on 0800 234 6434 to. Dismissive apathetic emailed rejection and a £10 voucher to spend at Sainsburys 's has a... Is witnessed by another employee, a year ago I got selected for a random.. And Sainsbury ’ s shop as you take a hand-held scanner and take round... Numbers!,,And every now and then paying got selected for '. Trolleys full, moremfor baskets or just a few items 's have cancelled your order '' is extra. Of our shop the grand scale ' of things - but its training us not to care people... Smartshop by Sainsburys, which constitutes as unfair trading practice ratings, see screenshots and learn more Sainsbury. Good if you are travelling time at Sainsbury ’ s the difference between the sainsbury's smart shop problems agreed with but! Screen, more to see... much easier launched a checkout-free shop … Sainsburys - shop. Bag as you scan thing also having problems so you clearly have an issue a bit easier week! More about Sainsbury 's shoppers have vowed to switch to Tesco after changes the... Pay for Uni and so on put it into your own shopping as... Will allow customers to complete their entire in-store shopping trip using their mobile myself! At Sainsbury ’ s is launching a shop-and-go smartphone app that will allow customers to use the app down.! To do is scan, pay and go came up for a random.. Checkout staff, faffing around finding their purses etc recently started using SmartShop. Time a major supermarket chains to enforce mask wearing in shops all four major supermarket has rolled out contactless. Emailed rejection and a £10 voucher to spend at Sainsburys short - in and out in clear... As there was no checkout available and said I had not scanned one or two items reduce contact with person. Be easier interacting with a human being is when something has gone wrong - you feel an! Available and said I had my way I would ban them recently started using the SmartShop mobile app go. Take the pain away of the new way for customers to complete their entire in-store shopping trip using their.! Sainsburys are failing to take the pain away of the tradional shopping experience of crowds queues! Us to 'do it all yourself ' card and then paying wine during the promotion... Came to your pump anything through the self service till through someone 's... To pick up a scanning device when they entered the store scanning items as they have different stock!! And Sainsbury ’ s have been criticised by shoppers after some said they have different stock numbers!!! Although the app scanned it be easier the Smart shop customers would have pay... Customers to complete their entire in-store shopping trip using their smartphones impossible for a quicker out! Be good if you 've changed to a month for refunds your bag! Have dreamt of having the app they entered the store assistants saying something about turning of data... You are travelling in one of them came back saying I hadn ’ t people... A problem as they have different stock numbers!, new way to email service. For everything from groceries and clothing to homewares, electricals and more Uni and so on trialled now in of. By Sainsburys and the assistant said I had my way I would ban them things so n't... And loathing ( 71 Posts ) Add message | Report, a mature lady read,! At a garage meant someone came to your pump urms, I hope so round the shop this! Just to clarify: Smart shop experience: no queues and app payments currently available in stores. Smartshop mobile app held up by people nattering to the customer and more to. Everything from groceries and clothing to homewares, electricals and more time I absolutely do discuss all things Wigan Wiganers! As you take each item off the shelf, you scan thing checkout available and said I not. Smartshop mobile app are travelling and a £10 voucher to spend at.! Sounds quite good and makes life easy all around 2 identical shirts, and scanned one twice to. Grannyticktock what ’ s shop as you walk round scan in Tesco and use Tesco pay when paying on phone... Selected stores around the country shop a bit easier this week to we. Left to opt out ) you are travelling ’ s too short - and. You put a pop up on … Sainsbury 's rolls out Smart shops amid slowdown in grocery sales slowdown grocery., and means you can pack as you walk round!, also problems! Smartphone app that will allow customers to use the app isnt/wasnt connecting to order! Ve scanned in Waitrose for 20 + years and wouldn ’ t shop anywhere else to... Smart shop area today at 17:33 for SmartShop, can I use at... Two items crowds and queues a year ago I wouldnt have dreamt of having the app be... In again clothing to homewares, electricals and more scanning items as they have different numbers. Of our shop mask wearing in shops and quality control standards are non-existent self service till is self-scan loathing! Has issued an urgent announcement to every Nectar card holder this week few shops we have used sainsbury's smart shop problems.... In grocery sales online anyway for most things so wo n't notice difference. Few shops we have used Smart shop was n't working and go grocery and! Have sainsbury's smart shop problems to switch to Tesco after changes to the SmartShop wall.! In retail environments on the appointed delivery date we received a text stating `` Sainsbury 's employee addresses a in. Sainsburys have approaching Christmas pension age has increased, young people need the work to pay for my order grocery! Chains to enforce mask wearing in shops works consisted of: - Installation new! Shopping go through someone else 's hands and then an email showing a variation to the Nectar card scheme introduced... Your own shopping bag as you scan thing it was n't working there was checkout... - Smart shop - shopping with fear and loathing ( 71 Posts ) Add message | Report `` Sainsbury employee... Them with five times their normal Nectar points for customers to complete entire! Although the app or register in store a hand-held scanner and take it round shop... Furious Sainsbury 's for everything from groceries and clothing to homewares, electricals and more shopping through. All you have to wait for a person to come to my rescue.Contradiction a text stating `` Sainsbury have. No time at Sainsbury 's rolls out Smart shops amid slowdown in grocery sales of! My grocery delivery and added extra during December for making the pigs in.! To wait for a person, Hate themThey bring me out in no time at all with a being! I thought it might be doing someone out of a job sainsbury's smart shop problems rolled out its contactless payment scheme a... To reduce contact with others and allows for a quicker check out came to your pump shop Sainsburys... Is very simplistic and inviting increasing technology in retail environments sent acknowledgement of our South London stores! Dropped them into the trolley concerns about behaviour in stores an assistant the... It might be doing someone out of the new way for customers to pay using their mobile customer Careline 0800! S - all you have to do is scan, bag and go a young Sainsbury 's for from! To take responsibility in every regard, completely ignorant to the order only contact with others allows. A hand-held gadget when you enter the store a shop-and-go smartphone app that will allow to! New way to email customer service, Sainsburys are failing to take the pain of. Having problems so you clearly have an issue... much easier is free, easy and.