I’m glad you agree with me on this one. why is it better to say ‘…is there anything else I can help you with?’…. Thank you for sharing. Traduce Is there anything else I can help you with?. And if you’ve said that to someone, how many times has that person or family going through a rough time actually reached out to you to ask for some help? Who came up with this policy? He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. You definitely have a good point. School Polytechnic University of the Philippines; Course Title BSBAHRDM MANA 3083; Uploaded By salubajanica0513. You don’t make decisions. Oh wait, you’re not supposed to use it with that intent. However I just started a new job and As always I’m getting great feed back for the level of customer service I provide, but my new manager want me to come up with something different, like an open ended question…so I’m now out of ideas. Join now to get "The Top 5 Practices of Customer Experience Winners," an e-book of CustomerThink's latest research. At the end of a telephone conversation with my cable company, the agent on the phone asked if there was anything else she could do to help me, and I said, “Why yes, there is. Examples. Thanks for your comment, Rick! @fernbo13 mira, sería: Is there anything else I can help you with? But surely you can see this isn’t right? Gift Cards. It sounds very polite and formal. I have a term for this kind of nonsense – I call it post-9/11 B.S. Here’s How, 8 Proof Points that Buddy the Elf is a Contact Center Expert, The Responsibility of Front Line Staff When Lines are Long, 8 Proof Points that Buddy the Elf is a Contact Center Expert - Customer Service Life, National Lampoon’s Customer Service Vacation, 3 Reasons Why Customer Service At The DMV Has A Bad Reputation. It also comes across as terribly rehearsed and machine like. How to answer "Is there anything else I can help you with?"? I agree with your rant. Since that original post, a couple comments from readers have caused me to rethink a few things about the importance of asking the question. Pages 7. If I had something else I would have said so. [01/28/2021] How can we connect with customers, if we don’t demonstrate Emotional Intelligence in the workplace? I work in a financial institution and this phrase is something I say quite a lot after I’m done with the transaction, to either make sure there is nothing else they might need assistance with, any questions; or just to close the interaction. If your call center has this question engrained in quality assurance, and asking it is tied to a score, which is tied to a review– perhaps it’s time to rethink. Thanks for stopping by. If they can’t handle that, then get better reps. Any time you make your employees all say some generic phrase, even with the positive intent, it is more often than not providing zero additional value to the exchange. Is there anything else I can do for you, Ms Adichie? You’re just an employee. We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. (esto es correcto, también)|Either one works. This field is for validation purposes and should be left unchanged. I think it is critical that we don’t disconnect with the customer until they are good and ready. Some agents will say it’s awkward, others will say there just isn’t an opportunity to ask and others will use the phrase but it’s more a way of pushing customers off the phone. You can also ask "Is there anything I can do to help?" If there's anything else you need, don't hesitate to ask. I originally wrote that article a few years ago and have since moved to a role where I observe quality for a number of customer service teams. I really couldn’t. Any ideas on a better way to close a call? I would hope that any call center manager who reads this would begin to realize that as a conscientious private citizen and consumer, I too am always trying to optimize my act by managing my time down to the minutes. Goodbye means goodbye! It definitely does add on unnecessary delay, especially after the conversation is already closed. “Is there anything else I can help you with?” Despite our best efforts and intentions, we don’t always get it right. When a customer is in the midst of some rant about their service it is a useful technique. ": Challenges in Deploying an On-Demand Crowd-Powered Conversational Agent Ting-Hao K. Huang, Walter S. Lasecki, Am… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. It’s hated by their agents and slightly irksome for customers. This clue was last seen on June 7 2019 on New York Times’s Crossword. Categories: Blog • Service and Support good day. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. 0 comments. From there, you’re ready to take on more responsibility. Is there anything else I can help you with today? Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure. While in the process of writing several more substantive pieces, my disk drive crashed. And finally, that you should remember that this is your last shot — anything else you want your interviewer to know about you, this is the time to say it. What I care about is that our agents are anticipating problems the customer may have with our system before the customer even has a problem with it. Customer Experience at Netflix: 6 lessons we can all learn from! Given that, your interviewer very likely just wants to give you a chance to mention anything that he or she has neglected to ask you. “Is there anything else I can help you with?”: Challenges in Deploying an On-Demand Crowd-Powered Conversational Agent Ting-Hao (Kenneth) Huang 1Walter S. Lasecki 2 Amos Azaria;3 Jeffrey P. Bigham 1 Carnegie Mellon University, Pittsburgh, PA, USA. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. Is Inside Sales Right for Your Technology Company? CustomerThink is the world's largest online community dedicated to customer-centric business strategy. 1. Tweet Multiply 10 seconds times the average number calls of this type I make per day – 3-6, and it unnecessarily extends a support call 30-60 seconds daily. I work in a Financial institution, can I ask them “ what can I help you today? Conjugation. On this page you will find the solution to “Is there anything else I can help with?” crossword clue crossword clue. You’re just letting them know you’re there if they need you. Seriously? “Is there anything else I can help you with?” I’ve often pondered why so many organisations insist on their contact centre agents saying this at the end of every call. Your Call Is Very Unimportant to Us. The ¨Help¨word sometimes make the people feel like fool or ignorant about the subject. Is there anything else I can do for you” I must answer NO but I’d like to be able to answer yes, like, if they said See you next time I can say OK, or Have a Good One maybe I can answer YES, thank you instead of NO. Only in America can such a mindless idea catch fire! The more I see “Is there anything else I can help you with” the less I like it. “Is there anything else that I can help you with today” is a bit wordy. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. ftinghaoh, jbighamg@cs.cmu.edu 2 University of Michigan, Ann Arbor, MI, USA. Conjugations for every Spanish verb. It does quickly reveal which companies have an overreliance on scripting. It…comes across as terribly rehearsed and machine like. - Customer Service Life, http://customerservicelife.com/anything-else-else/, Customer Service Lessons from Non-Customer-Facing Roles, That side of ranch impacts the customer experience, Macros Are an Essential Contact Center Tool… if Used Correctly. I think the spirit of the question is to not rush the customer off the phone but to allow them to end the call when they are done. Ritchie, you’re absolutely right! fjs.parentNode.insertBefore(js, fjs); This preview shows page 2 - 5 out of 7 pages. Top 10 most viewed posts published in last 30 days. On the flip side, asking the question merely because it’s required only extends the call and wastes time. For contact center agents who find comfort in structure, engage your supervisors in a dialog for alternative phrases and practices that achieve the same result. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. It usually leaves the customer frustrated even more, especially if they haven’t solved your problem. js.src= "https://platform.twitter.com/widgets.js"; We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. It’s hated by their agents and slightly irksome for customers. In a hyper-competitive post-9/11 world, everyone in the business world is trying optimize their act. Join Kate Leggett of Forrester Research and Peter Milligan of Five9 they reveal the top digital CX opportunities to kickstart 2021. en español con oraciones de ejemplo y pronunciación de audio. I’ve been guilty as a manager of requiring that my agents ask regardless and it does make for an awkward end to the call. This clue was last seen on June 7 2019 on New York Times’s Crossword. 4. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. I then take the time to suggest that they stop being a robot and reciting their script, and start to really listen to people instead of jamming useless pleasantries into our ears. We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. emea.3com.com Si po demos ayu darle en algo par a el di seño, la construcción y el desarrollo de una red convergente segura de alto rendimiento que sea fác il de administrar, ha bl emos. Any suggestions? He says it’s been used to much and no body really hears it anymore. ALTED. Pronunciation. in Spanish with example sentences and audio pronunciations. From there, you’re ready to take on more responsibility. Republished with author's permission from original post. It sounds like you are a customer service rock star and I’m thrilled you stopped by our blog. Is there anything else that i can help you with i am. That is annoying because it adds an unnecessary delay to ending the call. If you don’t already know how to do something that might be helpful, asking about it is a great way to get the skills you need. 2,879 views. You don’t make decisions. In all honesty, I couldn’t care less if our customer service agents used the phrase. Mira 5 traducciones acreditadas de Is there anything else I can help you with? I have hit a home run on this call and unless some unforeseen issue arises, you should be a happy customer and you should not have to call support again for a long time but if you do, I’m here and happy to have another opportunity to make your day.””. Agree, but that’s why you use this sentence in a very strategical way, don’t add the sentence if your customer wants to end the call and believe me … you will know that. This tactic is a disrespectful encroachment on my time. 1. Thank you Larry. I came across this because I was looking for a different way to say “Is there anything else I can help you with” Because I work for a call center and my sup doesn’t want me saying that anymore. Agents used the phrase iPad at Gargiulo ’ s Picks and Alerts of insightful Content and events terribly rehearsed machine... Above was wrong here – this tactic is a disrespectful encroachment on my time means potentially anticipating needs they ’. 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