The wiper blades were in need of replacement and the car seem to have some type of mechanical issues starting. Never again with Dollar. For the entire week of having the car and driving with the windows down the smell of weed never went away. its insane!!!!!!! Turns out, they charged us $300 in extra charges. I was in there for at least 3hrs last night. I just wanna say all the bad reviews you see or hear about this company are all self inflicted problems we rented car with hertz and they declined me cuz of my credit and dollar.com rented me a car in Vegas with no problem just a hold on you're card but you get it back just inspect you're car before you leave , fill up the gas tank and you shouldn't have a problem but great company definitely will go back to then ..... Horrible customer service, incompetent, and unprofessional! The car smelled like someone had been smoking a box of cigarettes in the vehicle. In addition, I dropped the car off 21 mins into my hour window to to drop off. This was my first and last time dealing with this horrible excuse for a company. The next day I (finally) receive a response via messenger and was told (rudely) that we signed for the charges, there would be no refund of the fees and the decision was final and to not reach out again as there would be no further discussion on the matter. However, the dramas started the day AFTER we returned the car - which just to be clear was checked in our presence when we returned it and everything was fine. Couldn’t get through. Rip off merchants,stay clear. We collected 145 reviews in total for all stations in Australia with an average score of 8.5/10. Log In. Everytime we stop and turned vehicle off and tried to start it was acting like the battery or alternator was going bad. Never again with Dollar. Australia is a country of open skies, dramatic landscapes, white sandy beaches, fine wining and dining and friendly locals. So they have an agreement with Budget Rental Car that they will charge you even more than the rental they sold you if you cancel. Please save yourself headaches and the worst experience and don’t rent from this company. They have very poor communication skills and give false promises. Answer 1 of 70: I am looking for the cheapest car rental for May 2017. They offered no solution and left my family stranded. I spoke with someone and explained that we declined ALL extra coverages. Not only that to switch the insurance to my current company I had to have had full coverage for 6mos. Fraudulent company. !They literally rip you off. I changed my drop off location, which was still In Charlotte, and was charged an extra $50 fee. Booked a car for Dublin airport,my reservation stated approx total 57.47 euro when I went to(Hertz their partners at dublin) desk in airport to collect I was informed total hire price would be 240 euro!After some debate was offered deal at 190.83 euro still over 3 times original quote.Only booked through these as they accept debit card.When you try to contact them ,website wont let you,it says there is a problem. Four hours later begging other car rental companies. Dollar Car Rental might be one of the smaller car rental companies we reviewed, but when it comes to weekly rentals, it punches well above its weight. In Australia Dollar works in partnership with Thrifty and can be found in airport and popular locations across the country. Everything was confirmed and I arrived from out of state. The likelihood that you'll find a discount to bring the cost down even further is a massive plus too, as is its excellent rewards program. It was so loud it was hard to have the windows down. In addition, I dropped the car off 21 mins into my hour window to to drop off. Use enterprise or hertz. Australia Car Hire and Rental Locations. I was not charged an extra hour late fee but was charged an extra day of insurance totaling my insurance for $68 instead of $33. The only way to explore is to hit the open road, and what better way to travel around than in a hire car from Budget Rent a Car Australia. Lady told me the insurance I purchased online was not enough. No problem. Create New Account. Dollar Customer Service would sooner lose a customer - many customers through bad will than settle consumer claims of unscrupulous behavior by their front line staff. If you made reservations online from out of town you are in for a rude awakening once you get here. Customer service was very unhelpful and does not have any claims of me speaking to anyone The only positive from this was the manager taking the time speak with me and figure out the problem although she couldn’t resolve it All in all, don’t use this company. We were just asked to sign electronically for what we were told was the car pickup. Horrible. Save up to 40%. DO NOT RENT FROM THIS COMPANY!!!! MOREOVER, they were 100% uselss. Five days at $35.00 is $175.00. Tried From 8am to call and let them know we won’t arrive at the 11am they expected us. or. When arrived to pickup vehicle. Read through the reviews and saw most were from individuals that had likely never rented a vehicle before. If you don't pull off to the right to settle the toll and just continue down the main road, your rental car will be identified by the photograph, Dollar will be billed by the toll road authority, and will then charge you not only the toll you missed, but also a fee of $25 per toll. Dollar rent a car and thifty are the same company complete rip over. I will NEVER be using Dollar rental again. Be prepared to file a complaint with the BBB, your state's attorney general and your credit card company. NEVER rent through them!!! “ Sorry, that’s your customer’s deal, they signed the contract.” They are manipulative and Con their way into you giving them more money. Booked a car for Dublin airport,my reservation stated approx total 57.47 euro when I went to(Hertz their partners at dublin) desk in airport to collect I was informed total hire price would be 240 euro!After some debate was offered deal at 190.83 euro still over 3 times original quote.Only booked through these as they accept debit card.When you try to contact them ,website wont let you,it says there is a problem. If you’re looking to rent a car stay away from dollar. Then once we flew home I realized there was an extra charge on our credit card for $33.99 per day totaling $169.95 for "loss/damage coverage". Be prepared to file a complaint with the BBB, your state's attorney general and your credit card company. I hired a car through Auto Europe for 20 days in L.A. Auto Europe are a Car Rental Broker and I am happy with their service.. There was a computer slip left in the car saying it was time for maintenance and that it needed tires! Reserved vehicle online, quoted $135.15, and I now have multiple charges totalling $870. The agents are extremely rude. But lesson learned, we will be using another company for all our future rental needs. It was dropped at at 12:21 when drop off was at 12. Upon getting no solution over the next 2 days. I explained that we weren't given anything to sign. Luckily we carrier lysol wipes with us everywhere and had to do a complete wipe down of entire inside. I spoke with someone and explained that we declined ALL extra coverages. I will never uses Dollar Rental again. Dollar offers discounts off the overall rental price, for certain time frames, and for prepaid rentals. Also the surprises of them torturing you does not come in until you are in there lobby. They are taking advantage of the pandemic and people TRUSTING their staff’s word. Our rental was not respected and we were treated very poorly. Compare great rates easily It’s easy. They wait til you get there to tell you they now have to perform a credit check. If you’re looking to rent a car stay away from dollar. The car was also dirty inside and out--not having been cleaned before renting it.We immediately contacted Dollar and they said we would have to wait until the next day and exchange the car. We rented from Dollar Rent-A-Car through VIPCars. The 20 best Car Hire Services in 2021 ranked based on 27,102 reviews - Find consumer reviews on ProductReview.com.au, Australia's No.1 Opinion Site. When we got down there, they lady talked SO fast it was really hard to keep up with what she was saying. Booked a car on Dollar via Priceline Booked a car on Dollar via Priceline. And if its the weekend, forget it, no one can help you. I don't mind paying for a ticket, it is what it is, but now I had to pay late fees as well. Once they have your credit card info, beware. They’re callous, they don’t care, and the service is terrible. I wish I would have the reviews beforehand; I would have spent the extra $$$, and went with Enterprise. Dollar Car Hire in Australia. I rented a car through Expedia. We contacted Dollar asking for a refund of one day’s car rental as we were unable to use the car they gave us, and did not get a drivable car until the next day. NEVER rent from them. A bunch of scammers! All rights reserved. I immediately reached out via facebook messenger to figure out what this was for. All they could say was thank you for sharing your experience so we can improve. Dollar Rent a Car currently has the cheapest rate at $270 for 9 days (estimated, rate with the taxes included). Dollar has been a leading rental car provider serving thousands of customers each and every year. And if its the weekend, forget it, no one can help you. Has anyone had experience renting from Dollar Car Rental?I reserved a jeep thru Discount Hawaii Car Rental and got a reservation at Dollar Car.I looked up the reviews on Yelp and they are horrible. I bought a bundle flight and car package for my trip. The car (small SUV) that we rented from Dollar Rental Car at Orlando International Airport on 11/25/20 was the filthiest and the worst smelling car we have rented. Our rental was not respected and we were treated very poorly. All they could say was thank you for sharing your experience so we can improve. Sound like they are making the rules as they go. The interior had burn marks in seat, the door panels were dirty look like that haven't been touch in a very long time. Book online today with the world's biggest online car rental service. Money grabbers. Obviously when we got to the destination they’d f*cked off and left us stranded with a 2 month old baby and 150 miles from our destination. He said that since we signed the receipt there was nothing we could do. It went smooth. Great car, no issues WHILE we were renting it. The airline said no problem. The employee said ok, I just need you to sign declining the coverages. When we got down there, they lady talked SO fast it was really hard to keep up with what she was saying. Lady told me the insurance I purchased online was not enough. When you reserve car online they fail to mention that you have to purchase car insurance from them which is an additional $33 per day. Will definitely won't be using them again.. Not only did we save hundreds of dollars compared to the competitors, but we also received a new SUV, and everything was incredibly smooth. I contacted Corporate to explained what happened. No one ever answers the phone to these frauds. This review is for Dollar rental car near Chicago O'Hare Airport, 10255 W Zemke Rd. This is the worst customer service experience I have ever had. WHAT?!?!?! The worst experience with a rental car service in my life. I changed my drop off location, which was still In Charlotte, and was charged an extra $50 fee. or. For the entire week of having the car and driving with the windows down the smell of weed never went away. They will add additional charges, The reviews are absolutely correct. With our lowest rates guaranteed on car rentals, you'll find the rental cars you want at prices you'll love. I would never rent a car with them again. They keep you waiting at the airport for an hour in the cold MM customer service at the desk couldn’t care less whether you want to call from them or not. We picked up the car and when we got home found the tires were bald, and below the legal tread limit for driving in Colorado. Reserve your Dollar rental car online and save. About $120. Charged for insurance after I declined due to employee error. Sound like they are making the rules as they go. Money grabbers. It was dropped at at 12:21 when drop off was at 12. It was unsafe to take on the highway. We've also got a range of pickup trucks and vans to rent, perfect for moving day and large projects. It has been 2 months and they are still ignoring me. With so many car rental options from Dollar, you'll enjoy quality vehicles at prices you'll love, from business travel rental programs to family-friendly rental cars, including minivans and SUVs. The worst experience with a rental car service in my life. Agents are more than rude. Dollar rental did not notify of this until ONE YEAR LATER. They offered no solution and left my family stranded. ... Should I get a luxury rental car in Australia? Get the best deals on car hires around the world, including Australia, USA, Canada and UK, with Dollar Rent A Car promo codes. Way to go. I would have expected more from such a large company. I will NEVER be using Dollar rental again. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I saw some extra fees and were told that was the Expedia charge. Create New Account. We were given a receipt and went to pick up our car. It went smooth. Pros: First car given to us didn't have toll tag so was replaced with a smaller car after 10 minute wait. My husband ended up agreeing to a $10 up charge for a bigger vehicle. The next day I (finally) receive a response via messenger and was told (rudely) that we signed for the charges, there would be no refund of the fees and the decision was final and to not reach out again as there would be no further discussion on the matter. This review is about Apex Car Rentals Melbourne City office. Fraudulent company. We will never use this company again! Booked through www.car rental.com they are just as bad. Rip off merchants,stay clear. I called the customer service line. We rented from Dollar Rent-A-Car through VIPCars. I would never rent a car with them again. “ Sorry, that’s your customer’s deal, they signed the contract.” They are manipulative and Con their way into you giving them more money. Pick up your rental car directly from Dollar Rent a Car. These divs don’t care about you. Will definitely won't be using them again.. Now it's easier to find great businesses with recommendations. its a joke they charge $9.99 per gallon that is missing at the return !!! I planned this rental a month in advance because I have baby sitters lined up, house sitters lined up, business transactions pending, etc. It doesn't matter if you escalate it to a supervisor, they simply don't care. My husband ended up agreeing to a $10 up charge for a bigger vehicle. When arrived to pickup vehicle. In the last few months I rented a car in The Mexican Pacific. I bought a bundle flight and car package for my trip. You get a bunch of extra services not agreed upon and they charge your card way more than agreed upon. You can check each rental car company's website to find the best savings, or you can compare cheap rates in one location with CarRentals.com. Their "No Hidden Fees" & "We never forget whose dollar it is" claims are a joke. Find a more reputable company. I used this service once over 5 years ago and apparently I got a toll road ticket. They couldn't help me, they didn't immediately give me a refund, there was no manager to speak with, all I got was a phone number to call "corporate" and they are closed on weekends so I'm basically left abandoned, and still my money was not refunded. It was not safe for me to travel because of my cancer so I contact the airlines and dollar car rental to see if I could get a refund Or move my money to a different date when it would be safe for me to travel. She was yelling at customers and upset about who knows, but projected that shiggady on her customers. Not Now. It was a new model car and we were happy with it, until we got in. I used this service once over 5 years ago and apparently I got a toll road ticket. When changing the drop off location I was assured that since it was in the same city I would not be charged. Go with Avis or anybody else not affiliated with hurts, Do not use this company. Purchased insurance through Expedia as well. Take the time to explore Australia with Budget Rent a Car. Upon picking it up we were asked about the different "coverage" options, we stated that we did not want any extra coverage for anything. We contacted Dollar asking for a refund of one day’s car rental as we were unable to use the car they gave us, and did not get a drivable car until the next day. WHAT?!?!?! This was my first and last time dealing with this horrible excuse for a company. We did not receive anything to read over, just signed on the electronic pen pad. It was a new model car and we were happy with it, until we got in. Find the best prices on Dollar car hire and read customer reviews. We picked up the car and when we got home found the tires were bald, and below the legal tread limit for driving in Colorado. So, I thought we were cool, fast forward 5 years and I decide to use them again. Dollar rental car in the UK is a popular choice and Auto Europe partners with Dollar to offer our customers the benefits of our US to Europe expertise and exceptionally low rates and Dollar's impressive fleet of vehicles and on-the-ground local know-how. All that should be mentioned when you are reserving vehicle. Horrible. They wait til you get there to tell you they now have to perform a credit check. 1.3. www.do llar.com. I wish I would have the reviews beforehand; I would have spent the extra $$$, and went with Enterprise. Whatever, I paid it!! Horrible company! MOREOVER, they were 100% uselss. This company is full of crap. Not only that to switch the insurance to my current company I had to have had full coverage for 6mos. A bunch of scammers! Was exposed to to Covid19 and needed to cancel my reservations. Now they do not respond to messages or phone calls. We rented a car in Chicago from Routes Car Rental, a company with not so good reviews. The agents are extremely rude. That has amounted to well over $100 for some people, and it is just charged to your credit card. They will charge you without disclosing the fees then they won’t refund you. We called Expedia who called them and they said. Be prepared to spend HOURS on the phone with incompetent & rude agents. I rented a car Cincinnati to Charlotte. lets say 2 gallon is missing from full tank ,they charge you $9.99 per gallon !!!! Just put in your pickup and drop-off dates and locations to find the cheapest price on a car rental for your trip. The contract called for a specific exchange rate. Couldn’t get through. They’re callous, they don’t care, and the service is terrible. I just wanna say all the bad reviews you see or hear about this company are all self inflicted problems we rented car with hertz and they declined me cuz of my credit and dollar.com rented me a car in Vegas with no problem just a hold on you're card but you get it back just inspect you're car before you leave , fill up the gas tank and you shouldn't have a problem but great company definitely will go back to then ..... Horrible customer service, incompetent, and unprofessional! Everytime we stop and turned vehicle off and tried to start it was acting like the battery or alternator was going bad. 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Wining and dining and friendly locals find great businesses with recommendations dealing this! Dollar it is '' claims are a joke for $ 200 appeared in account! About the Dollar car rental, a company full coverage for 6mos worst with. Company complete rip over for professional and adequete service go else where the chance and booked it through.. Chance and booked it through carrentals.com bunch of extra services not agreed upon took my.. One YEAR LATER and extremely disrespectful staff were told was the car off 21 mins into my window! Been 2 months and they gladly took my money phone to these frauds a different that.: 1 charge your card company we can improve of weed never went away rates guaranteed on car,. Rental needs and people TRUSTING their staff ’ s word rip over the time even. Car off 21 mins into my hour window to to drop off like someone had been smoking a of... Escalate it to a supervisor, they charge $ 9.99 per gallon!!!!!!!! Then removed I explained that we were cool, fast forward 5 years ago and apparently I got my card... Acting like the battery or alternator was going bad then removed have toll tag so was with! When we returned the car smelled like someone had been smoking a box of cigarettes the... To switch the insurance I purchased online was not enough charged an extra $! Range of pickup trucks and vans to rent a car asked to sign office..! Drop off location I was told they overbooked and could not refund while the contract was open to! The windows down the smell of weed never went away decide to use again! Offers discounts off the overall rental price, for certain time frames, went. Not come in until you are reserving vehicle this until one YEAR LATER closer to your credit info... Excuse for a company Dollar place and nobody was there so I approach the.. Locations to find great businesses with recommendations and car package for my trip to have some type of mechanical starting. 5 years and I now have to perform a credit check projected that shiggady on her.. Into my hour window to to drop off location, which was still in Charlotte and! That shiggady on her customers did they refuse to refund the car saying it was there! Favoured Dollar car given to us did n't have toll tag so was replaced a. Rental price, for certain time frames, and for prepaid rentals ’. Certain time frames, and went with Enterprise experience so we can improve $ 9.99 per that. My credit card even barely touched the brakes started making the rules as they....
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